Audiology
What is Audiology?
Hearing loss is frustrating and isolating. It can be hereditary, a natural part of ageing, or triggered by noise exposure, infection, injury or the effects of certain medications. Whatever the cause, the good news is that there are solutions to successfully address most types of hearing loss, and you do not need to go anywhere other than Walnut Grove to access them.
Our audiology service is provided by Andrew Bird Hearing, an independent specialist practice that holds clinics here at Walnut Grove clinic. Because Andrew Bird Hearing is fully independent, our audiologist is able to recommend and dispense whichever hearing aid best suits your individual loss, not tied to any single manufacturer. All hearing aids are supplied with a 5-year manufacturer warranty, a 2-month return period, 5 years of aftercare appointments, and annual retests to keep your hearing aids performing at their best.
If you are an existing hearing aid user who is unhappy with your current service, you are very welcome to come to us.
Wax removal
GP practices have largely stopped offering wax removal, and in many areas this is unlikely to change. At Walnut Grove we are pleased to offer wax removal by micro suction, the patient-preferred technique, carried out here at the clinic. No referral needed and no need to travel elsewhere.


How improving your hearing helps you
What our patients say
I felt in safe hands whilst in the care of the audiology department at Walnut Grove. The person conducting my examination was experienced and very thorough, taking the time to answer all my questions and giving me advice. Both staff members I spoke to were friendly and welcoming.
My experience today was brilliant I can now hear properly. The practitioner was brilliant, knew her job and was very courteous. I'm well pleased, thank you.
I was seen on time and Kate looked after me very well. I was all done in record time and came out with unblocked ears.
Audiology FAQs
Can I get wax removal on the NHS?
GP practices used to provide this service but in most areas it is no longer available. Walnut Grove offers wax removal by microsuction with no referral needed.
Does wax removal hurt?
Microsuction is comfortable for most people – it can feel slightly unusual but is not painful.
Do I need to prepare before wax removal?
Yes – apply olive oil drops to your ears every night for a week beforehand. This softens the wax and makes removal easier and more effective.
Can you treat tinnitus?
Sometimes tinnitus is caused by impacted wax, in which case wax removal can help. The Audiologist will advise whether this is likely to be the case for you.
Can I come to you if I have a hearing aid from another provider?
Yes. Andrew Bird Hearing is able to work with all types of hearing aid and can advise whether your current product is right for your level of loss.
How much does it cost?
Please call reception and we will be happy to advise based on your specific needs.
Do I need to tell my doctor I am coming?
No referral or GP notification is needed for either a hearing test or wax removal.
Audiology related articles
Latest Advancements in Hearing Aid Technology: What You Need to Know
Are Hearing Aid wearers less likely to develop Dementia?
Hearing Loss: The Silent Signals






